Refund policy

 

Kitschen Returns Policy 

Returns Policy:

At Kitschen, we take pride in crafting each piece of jewellery with utmost care and attention to detail. As each item is made to order, we are unable to accept returns for reasons other than manufacturing defects or faults. Please familiarise yourself with our returns policy below:

1. Faulty Items:

   - If you receive a faulty item, please contact our customer support team at kitty@kitschenjewellery.com within 10 days of receiving the item.

   - Provide the following information: order number, description of the fault, and any supporting evidence such as photographs.

  

2. Return Process:

   - Once your return is approved, we will provide you with instructions on how to proceed.

   - The faulty item must be returned in its original packaging, including any accessories or certificates that were included.

3. Return Shipping:

   - We will cover the cost of return shipping for faulty items. Our customer support team will provide you with a prepaid shipping label.

4. Inspection and Refund:

   - Upon receiving the returned item, our quality control team will inspect it to verify the reported fault.

   - If the fault is confirmed, we will issue a full refund to the original payment method used for the purchase, including any shipping fees paid.

5. Non-Returnable Items:

   - As each item is made to order, we are unable to accept returns for reasons other than manufacturing defects or faults.

6. Repairs:

   - If you encounter any issues with your jewellery after the return period, please contact our customer support team.

   - We offer a repair service for items that require fixing due to manufacturing defects.

Please note that any returns not in compliance with this policy may be subject to denial or additional charges. We reserve the right to make changes to this returns policy without prior notice.

If you have any further questions or need assistance, please do not hesitate to contact our customer support team. We are here to help!

Thank you for choosing [Your Boutique Jewellery Brand]. We appreciate your understanding and support.

[Your Boutique Jewellery Brand] Returns Department